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Whether you have questions about basketball systems, smith machines, or golf simulators, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment. If you need additional help locating your tracking details, just send us a message.
What is your return policy?
We accept returns on eligible items in their original packaging and condition. Please contact our team to initiate a return and receive instructions specific to your order.
Can I exchange an item for a different model?
Exchanges are available depending on the product and its condition. Reach out to our support team with your order number, and we will walk you through the exchange process.
What assembly is required for basketball systems and smith machines?
Most of our basketball systems and smith machines require some assembly upon delivery. Each product includes detailed instructions, and our team is happy to answer questions during setup.
Do you offer guidance on choosing the right golf simulator or smith machine?
Absolutely. Our team can help you compare features, dimensions, and specifications so you find the right fit for your space and training goals. Just send us a message or give us a call.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Quick Responses
Owned and operated by Sport Train USA, our dedicated support team replies to every inquiry within one business day.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Secure Shopping
Your payment and personal information are protected by industry-standard encryption at every step.
Hassle-Free Returns
If something is not right with your order, our team will guide you through a straightforward return or exchange process.
